Hair is typically shipped within 5-10 business days depending on the shipping method chosen at checkout. You will receive a tracking number once your order has been processed and shipped. This could be anywhere from 2-5 days before your order is due to be delivered. During holidays, inclement weather, and big sales shipping may take a little longer but all customers will be notified of any delays. ALL OF OUR ORDERS ARE SENT WITHOUT SIGNATURE UNLESS REQUESTED BY THE CUSTOMER. Please leave a note if you require a signature. We will not be held responsible for packages with confirmed delivery status.
Due to the nature of our business we only accept exchanges within 7 days of receiving it. All hair MUST be returned in original packaging (including bundle tie). If hair has been tampered with such as combed, washed, or installed all refund guarantees will be voided. To process a return, please email email@example.com
with the reason for your refund request & your order number so that we may provide you with our return address.
EXCHANGES NEED TO BE SENT TO
Silky Strands Salon and Spa
10755 Ravenna Road STE 4
Twinsburg, OH 44087